Last Updated: Feb 27, 2025

This Privacy Policy describes how Trail Blaze Gear Zest and its subsidiaries and affiliates (“Trail Blaze Gear Zest,” “we,” “us,” and/or “our”) handle personal data we collect online (through our websites) and offline (through customer support channels or in-person promotional activities). We refer to all of these as the “Services.” This Privacy Policy explains the types of personal data we collect and process, how we may use and share the data, and the choices available to you regarding our handling of your personal data.

Information We Collect

We collect personal data from you when you provide it to us directly and through your use of the Services. This information may include:

  • Information you provide to us when using our Site (e.g., your name, contact details, product reviews, and any information added to your account profile).
  • Transaction and billing information, if you make purchases from us or via our Site (e.g., credit/debit card details and delivery information).
  • Records of your interactions with us (e.g., if you contact our customer service team or interact with us on social media).
  • Information you provide when entering a competition or participating in a survey.
  • Information collected automatically using cookies and other tracking technologies (e.g., pages viewed, links clicked in emails, device information, IP address, browser type, and operating system).

If you shop in one of our physical locations, we may combine in-store information (e.g., purchases or mailing list sign-ups) with the data collected online.

How We Use Your Information

Depending on how you use our Services, your interactions with us, and the permissions you grant, the purposes for which we use your personal data include:

  • To fulfill your orders and maintain your online account.
  • To manage and respond to queries or complaints directed to our customer service team.
  • To personalize the Site based on your account information, purchase history, and browsing activity.
  • To improve and maintain the Services, and monitor their usage.
  • For market research (e.g., contacting you for feedback about our products).
  • To send marketing messages and show targeted advertising, where permitted by law or with your consent.
  • For security purposes, such as investigating fraud or protecting ourselves and third parties.
  • To comply with legal and regulatory obligations.

We rely on the following legal bases under data protection laws to process your personal data:

  • Contractual necessity : To perform a contract with you (e.g., processing payments and fulfilling orders).
  • Consent : Where you have explicitly consented to specific uses of your data (e.g., receiving marketing communications).
  • Legitimate interests : To maintain and promote our services, understand our customers better, and offer tailored experiences.

Who May Have Access to Your Information

Third-Party Service Providers

We may share your personal data with trusted third-party service providers acting on Trail Blaze Gear Zest’s behalf. These providers assist with tasks such as payment processing, hosting, email distribution, analytics, advertising, and more. They are required to protect your data according to our policies and applicable laws.

Advertising and Analytics Services

We may allow third parties to provide analytics services and serve advertisements across the internet and mobile applications. These entities may use cookies, web beacons, and similar technologies to track your online activities. This data may be used to analyze trends, deliver targeted ads, and enhance your experience. You can opt out of interest-based advertising at www.aboutads.info/choices or through the European Interactive Digital Advertising Alliance.

Your Rights and Choices

Managing or Deactivating Your Account

You can review, update, or modify your account information (including profile, contact, payment, and shipping details) anytime by logging into your Trail Blaze Gear Zest account. To deactivate your account, please email us at contact@tbgzest.store .

Opting Out of Email Marketing

To stop receiving promotional emails, follow the unsubscribe link included in each email. Note that we may still send non-promotional emails, such as order confirmations or updates to our terms.

Restricting Cookies

Most browsers accept cookies by default. You can adjust settings to remove or reject cookies, but this may impact the functionality of our websites.

Children

Our Services are not intended for children. If you believe a child has provided personal data to us, please contact us immediately.

Information Security

We take steps to safeguard your data using technical, administrative, and physical controls, including Transport Layer Security (TLS) encryption. While no method of transmission or storage is completely secure, we strive to protect your data effectively. For security concerns, please contact us.

Data Transfers

Trail Blaze Gear Zest is headquartered in the United Kingdom, and we may transfer your personal data to jurisdictions outside your home country. We ensure adequate protection for your data during such transfers, adhering to approved mechanisms like the Standard Contractual Clauses adopted by the European Commission.

European Residents – Data Subject Requests

If you are a European resident, you have the right to:

  • Access, correct, update, or erase your personal data.
  • Object to or restrict certain processing activities.
  • Withdraw consent previously granted.

To exercise these rights, contact us at contact@tbgzest.store or submit a request via our website. You may also manage your data directly through your account settings.

California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal data we collect, use, and disclose.
  • Request deletion of their personal data.
  • Opt out of the sale of personal data (note: Trail Blaze Gear Zest does not sell personal data).

For more details, email us at contact@tbgzest.store or call +44 (757) 249-5193 . We will verify your identity before processing your request.

Links to Other Websites

Our Services may include links to third-party websites or services. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies before sharing information.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize the data.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and material updates will be communicated to you. Please review the latest version regularly.

Contacting Trail Blaze Gear Zest

If you have questions about this Privacy Policy or need assistance exercising your privacy rights, contact us at:

Trail Blaze Gear Zest LTD
20 Tom Blower Close Wollaton Nottingham NG8 1JQ UK
Email: contact@tbgzest.store
Phone: +44 (757) 249-5193